Refunds

At The Cult of Print, we want you to be delighted with your purchase. If you’re not completely satisfied, we offer the following refund policy:

1. Eligibility for Refunds:

• Items in New Condition: Refunds are available for items that are unused, in their original condition, and in the original packaging.
• Custom Orders: Due to their personalized nature, custom orders are not eligible for refunds unless there is a defect or error on our part.

2. Refund Request Period:

• Standard Products: You have 30 days from the date of delivery to request a refund.
• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order for a resolution.

3. How to Request a Refund:

• Contact Us: Send us your order number, a description of the issue, and any supporting photos if applicable.
• Return Instructions: We will provide you with instructions on how to return the item if necessary.

4. Refund Processing:

• Refunds: Once we receive and inspect the returned item, we will process your refund. The amount will be credited to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

5. Shipping Costs:

• Return Shipping: If the return is due to our error or a defective product, we will cover the return shipping costs. For other returns, the cost of return shipping is the responsibility of the customer.

6. Exchanges:

• Exchanges: If you prefer an exchange, please contact us to discuss options.

For any questions or further assistance, feel free to reach out to our customer service team. We’re here to help ensure your experience with The Cult of Print is as enjoyable as possible!